Frequently Asked Questions
If you are experiencing issues logging into our website, editing your organization/staff profiles, or any other technical concerns pertaining to our website, please read our FAQ below.
On this page, you’ll also find information about resources that fall outside the scope of our services. We receive many questions about legal and financial concerns, and we are happy to point you to our peers in the community who are better equipped to assist you in those matters.
Last updated: June 1, 2021
A Note on COVID-19:
If you have been furloughed but would like to continue receiving communications from A.R.T./New York, contact [email protected] to update your staff profile contact information.
Help with Membership and the A.R.T./New York Website
Membership Renewal
You will receive two email notifications signaling your company’s membership expiration 14 days and 3 days before the expiration date. An invoice will be attached to each of these notifications.
If your budget has changed significantly enough to change tiers, you must complete a renewal form and pay the updated dues for your new membership level.
If your budget has not changed, you may renew by simply paying the invoice attached to the notification email. Anyone with the link to the invoice can remit payment; you do not need to log in to pay member dues.
After remitting payment, please log in to update your organization’s attributes, such as your last completed operating budget, changes in staff, and annual attendance to your shows.
If you are unable to remit payment and renew membership before your expiration date, you will enter a 30-day grace period. We will send you another reminder 14 days before the end of this grace period with an invoice to renew your membership.
In your membership renewal notification, follow the link that says, ‘Click here to view this invoice.’ You do not need to log in to pay member dues; anyone can remit payment.
We accept credit cards and checks.
There is no need to fill out a renewal form again. If you chose "send check" but change your mind, you can call and pay via credit card over the phone. Call Jeannely Lopez at (212) 244-6667 x231 during normal business hours (Monday - Friday, 10am - 6pm).
Staff Profiles
Since we’ve upgraded our website and database, we no longer use “organizational” account logins. Instead, you must use your staff login and assign profiles as Key Contacts. Key Contacts hold the same level of access and permissions as your organizational account used to.
Key Contacts can:
- Register other staff members for workshops, roundtables, and A.R.T./New York events
- Apply for grants on behalf of the organization
- Create and delete staff profiles
- Edit your company’s profile information
If you applied for A.R.T./New York membership on behalf of your organization, congratulations! You are, by default, the Key Contact.
You can assign as many Key Contacts as you’d like. To do so:
- Have your current Key Contact log in
- Hover over the ‘My Profile’ tab and click on ‘Your Organization’
- Click on ‘Individual Staff Profiles’
- Toggle on or off ‘Key Contact’ for the active staff profiles you would like to edit
If you are having trouble discerning who the Key Contact is for your organization, please reach out to us at [email protected].
Only Key Contacts may delete a staff member’s profile. Once the Key Contact is logged in, hover over the ‘My Profile’ tab and click on ‘Your Organization’. There, you can click on ‘Individual Profiles’ where you may select which staff member profiles to ‘Unlink’. Doing so will unlink them from your profile and set them to delete upon your membership’s renewal.
If you decide to link an old staff profile that was previously unlinked, please reach out to us at [email protected] with the name of the profile you'd like to link back to your organization.
Only Key Contacts may create staff profiles. Please have a Key Contact log in, hover over the ‘My Profile’ tab, and click on ‘Your Organization’. Then click on ‘Individual Staff Profiles,’ and you will find a button to ‘Create Linked Profile’. Complete the pop-up field with your staff member’s username, first and last name, and email. Please share the username you’ve created with your staff members as our system does not send automated emails to new profiles. They may reset their password by clicking on the Reset Password link on the Member Login page and using their email address.
Member News/Promotions
If you are a member of A.R.T./New York, we are happy to post subsidized or discount space rentals, residencies, and other opportunities in our weekly email newsletter to members and their staff. Due to high demand and limited space, we no longer feature ticket offers and require all offers to include a special discount for A.R.T./New York members in order to be included in the newsletter.You may submit an event, opportunity, or offer for consideration by completing the Member News Feature Request Form. A submission request does not guarantee you a feature in Member News.
NOTE: We do not currently list fundraising events or member job postings in the newsletter due to space constraints. You may also use the same request form to submit your event.
Member News is a benefit offered to members only. If you have an A.R.T./New York profile with us, then you should receive Member News every Thursday morning. If are a member and are not receiving Member News, please login and make sure that the email address on your profile is accurate.
Due to the high demand and limited space, we cannot guarantee a feature slot even though a request form was submitted. We highly recommend sending ticket offers at least 2 weeks prior to the opening date of your show for the best chance of being featured. Ticket offer slots in particular fill up very quickly, so the sooner a request is submitted, the better.
Member News runs weekly every Thursday except Thanksgiving and Holiday weeks in December.
You can find and tag us on the following social media platforms:
Common Error Messages
This means that this page/resource is a member-only page, like the Member Toolkit. In order to access the page, you must login with your staff username and password.
The form that you are trying to access is no longer available. You will likely encounter this message if you visit a registration form for an event that has passed. Please reach out to an A.R.T./New York staff member if you suspect there is something else wrong with the link you are trying to access.
This means you have already submitted this form and can no longer edit it. If you’d like to edit or delete a workshop registration you signed up for, please contact Kirsten Sweeney at [email protected] with changes to your submission.
Unfortunately, our website does not automatically maintain waitlists for events. Reach out to Kirsten Sweeney at [email protected] if you would like to be notified of an open spot for an upcoming workshop, roundtable, or event that is at capacity.
Please note that our system will lock you out of your account after six failed attempts for 1 hour before letting you attempt to log in again. Please reach out to us at [email protected] if you’ve encountered issues resetting your password or retrieving your username.
If you are trying to log in to begin or access a grant application, check request form, and/or grant report form, please log in using your individual profile. Members who have applied for grants in the past may remember logging in with your organization's profile, but our system has changed and this is no longer the case. If you require assistance retrieving your login information or have other grant-related technical questions, please contact [email protected].
If you are still having difficulties after you log out and log back in with the correct username, it may be because your browser is caching a previous login session. Some browsers are particularly stubborn about holding on to data, but you can force your browser to forget by clearing its cache. Click here to read instructions for clearing the cache on most major browsers »
Since we’ve upgraded, we no longer support an organizational account login. If you were a staff member that frequently or exclusively used the organizational username and password, we highly recommend you clear your browser cache before signing in with your staff login.
Legal, Financial, and Professional Help
We suggest reaching out to Volunteer Lawyers for the Arts (VLA), which provides an array of low-cost and pro bono legal services to the arts community. Visit www.vlany.org or call (212) 319-2787.
We heartily recommend the amazing library at The Foundation Center. It’s an amazing resource for companies of all sizes, and the librarians are knowledgeable and very helpful!
The Actor’s Fund has great resources on navigating the health insurance marketplace in the wake of the passage of the Affordable Care Act (ACA). You can always check out the New York state health insurance exchange, NY State of Health, for information on individual and small business plans.
Theatrical Resources
A.R.T./New York does not offer a database. We recommend looking for a database that integrates box office with fundraising campaigns. There are a lot of options out there with a dramatic range in price. Check out our Vendor Library for recommendations!
You bet there are! Materials for the Arts collects and distributes reusable supplies and material to arts and cultural organizations across the city. We also recommend Our Goods a barter service that allows you to trade objects and skills with other creative folks. The Broadway Green Alliance is also a great resource for those interested in other forms of reuse, recycling, and upcycling.
The A.R.T./New York Theatres are available for rent! Members with budgets under $1million can apply for a subsidized rental for shows running for multiple weeks, there is also occasional availability for short-term and event rentals. to inquire about a full price rental email kendra at [email protected]
For small performances and readings, two of our studios – the Bruce Mitchell Room at the Midtown Spaces@520 and the Great Room in Brooklyn’s South Oxford Space are large enough for small readings. Learn more about our studio rental policies and rates here.
For more space opportunities, visit nyc.spacefinder.org. SpaceFinder NYC is a tool from Fractured Atlas that is a database of both traditional and non-traditional venues throughout the five boroughs. You can search by house-size, duration of rental, space size, and a number of other criteria.
Yes! You are welcome to apply as an independent producer. Do keep in mind that some grants and services would not apply to Independent Producers. Make sure to take a close look at our programs and services to ensure that we provide what you're looking for; our workshops and services focus on the producing and administrative side of theater. We do not offer artistic workshops. For more services, individual artists can search for resources through NYFA Source or the Alliance of Artist Communities, and may also find grants and professional development resources from Creative Capital or Lower Manhattan Cultural Council helpful.
We don't maintain a job board, nor do we share jobs in our member newsletter. However, we highly recommend the below websites if you have a job to post or are looking for employment.
A.R.T./New York does maintain an Intern Database where member theatres can search for qualified interns throughout the year.
Header: The A.R.T./New York 2017 Holiday Party. Photo by Chellise Michael.